Refund and Returns Policy

Returns and refunds
• We want you to be happy with your purchase. We will refund or exchange most goods if you return them within 10 working days of purchase after the purchase, provided: it is in its original packaging and condition, including all attachments, accessories and documentation; it is unused
• Returns and exchange requests for items purchased more than 14 days might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or credit to your account, subject to the below terms. 

The following Products cannot be returned:
• items that have been customised according to your specifications;

• items that are clearly personalised, altered or branded; 

• items damaged by lightning or any other act of nature; 

• items not used in terms of the Product’s user manual; and 

• discontinued, sale and clearance items.

• We reserve the right to charge you a restocking fee in the event that the packaging has been damaged.
• You will be responsible to pay for the cost of returning the products. 

• In the unlikely event that the Product you purchase is defective, you may return the product within six months of the date of purchase.

• If you return a defective product that meets these requirements, we will gladly replace, refund or repair the Product of your choice.
• We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.

Repairs and Warranties
• If you have purchased a product that is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods.
• After the 6 months’ statutory warranty has expired, some products have an extended warranty. These warranties are usually stated in the product brochure and may be subject to the manufacturer’s specific terms and conditions.